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Buyback Policy



Buyback Express agrees to purchase items from customers (defined below as “Customers” or “Sellers”) according to the following conditions. By clicking “Submit Buyback”, the Seller acknowledges and agrees to these policies and procedures.


– Buyback/Buyback Quote: An item or items sold from a customer to Buyback Express
– ISBN: An acronym for International Standard Book Number, an ISBN is a 10 or 13-digit number that uniquely identifies a specific edition of a book.
– UPC: An acronym for Universal Product Code, a UPC is a 12-digit number that uniquely identifies a specific item such as a DVD, Blu-Ray, CD, or Video Game.
– Resellable: A book’s ability to be resold, in that it meets the standards Buyback Express applies to items purchased from customers.
– Seller: A customer who creates a buyback and sells items to Buyback Express.


By submitting a buyback, you are stating that you are the rightful owner of and have the right to sell the items listed. You also agree to the terms and conditions as outlined on this page, our Terms and Conditions page, and have read and understand our Buyback FAQ completely. Buybacks must be postmarked within 7 business days of creation for quotes to be valid.


When a Seller sells an item(s) to Buyback Express, he or she will receive a quote determined by a number of factors, including our current inventory levels and the market value of the item. Buyback Express will pay the Seller this amount if the following conditions are met:


All items are inspected by our receiving staff upon receipt. We reserve the right to inquire how items were originally acquired and request proof of ownership. While under investigation, payment may be delayed or withheld. You understand and agree that if, in our sole discretion, any item is determined or suspected by us to be counterfeit or otherwise infringing on any law or the intellectual property rights of any party, including items contracted for destruction, not legal for sale in the US, or otherwise unethically and/or illegally acquired, we may retain and destroy the item without payment to you and without giving rise to any other obligation to you. You also understand and agree that we will not return or otherwise distribute any such items. You will hold harmless and indemnify us for any claim arising from the receipt of infringing or otherwise unlawful goods from you.

– The item(s) are tendered to the mailing agent within seven days of the creation of the buyback quote. During the 7-day period, Buyback Express will protect the Seller’s original quoted price even if the value of the buyback quote as posted on our site decreases. In the event an item(s) is mailed after the 7-day period, the Seller will be paid according to the buyback quote posted on the site at the time the buyback is processed. Sellers may re-quote an already-submitted buyback here:

– Buyback Express receives the items as described in the original buyback. Buyback Express recommends its Sellers take extra care when entering buyback item information, as many textbooks have multiple editions, including international editions and instructor’s editions, which may have radically different buyback quotes, if these variants are being purchased at all.

– Additionally, Buyback Express recommends including all required supplements. CDs, DVDs, access codes, workbooks, etc. are generally not required to be included with textbooks so long as you quote with the book’s ISBN for the non-packaged edition whenever such an ISBN is available on the book’s copyright page. However, supplements must be included with items where the supplement is required for the product’s usefulness, such as a workout DVD and meal plan book combo. These supplements are considered part of the item(s) being sold, as indicated by its ISBN or UPC (and the item’s title information displayed on our site), and may be required in order to receive the full buyback quote.

– The item arrives in “Good” or better condition. See “Item Condition” below for more information on determining an item’s condition.

If any of these conditions are not met, Buyback Express reserves the right to adjust Seller payment accordingly. The quoted price is non-negotiable. We will not increase the amount of the quote should the buyback value increase. Items with no resale value will be recycled or donated to charity.


We do not price-match. Prices listed on the website are non-negotiable.


Upon receipt of a shipped package into Buyback Express’s warehouse, ownership of the contents of the shipment transfer completely and wholly to Buyback Express. Buyback Express reserves the sole right to determine the value and condition of any included items according to its own standards and policies. Buyback Express also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment.

The Seller may not be able to cancel a buyback after ownership has transferred to Buyback Express (please see the ‘Items Sent In Error’ section below).


All buybacks received by Buyback Express must meet our $10 minimum buyback value or a $3 payment deduction will be assessed in order to cover the cost of shipping to us.

All buybacks quoted for over $2,000 require approval before being shipped. Please note that we offer freight shipping at our discretion for buybacks of substantial weight (generally 200 lbs or more).

We have a rolling 60-day maximum limit on the quantity of any media item (book, movie, CD, or game) that we will buy. We also typically pay less for additional quantity past the first copy. Any attempts to circumvent these policies, such as but not limited to, using multiple accounts, may result in, at our sole discretion,


Buyback Express purchases a large variety of items, including but not limited to smartphones, tablets, e-readers, MP3 players, cameras, textbooks, laboratory manuals, study guides, student solutions manuals, working papers, annotated or non-annotated instructor’s editions, free or complimentary copies, loose-leaf editions, international editions, Blu-rays, DVDs, HD-DVDs, VHS Tapes, CDs, and video games.

Upon receipt, Buyback Express employees will evaluate an item and determine its value according to the following categories. These categories subsequently determine the amount paid to the Seller.


– Good condition includes books with minor to no signs of wear and tear. This includes staining, discoloration, writing, highlighting, markings, tears, and other general damage from use. All book pages must be included and all text legible. Buyback Express pays the same amount for used and unused books in good or better condition. Good condition also includes disc-based items with only light, general wear to the disc, artwork, and casing.
– Acceptable condition includes books with excessive writing, highlighting, and other markings; cover damage; torn pages; odor; or severe staining. However, all pages must be included and all text must be legible. Acceptable condition also includes disc-based items with significant scratching to the disc or damage to the artwork.
– Poor condition includes books with missing pages or illegible text and disc-based items with excessive scratching or missing or damaged artwork.

Good condition items that are shipped to our facility within seven days of the creation of the buyback quote will be purchased for the full amount quoted in the buyback. Acceptable condition books that are shipped to us within seven days will be purchased at between 0 and 75% of the quoted amount, depending on the severity of the damage. Poor condition items will be recycled and no payment will be sent.

In the event that Buyback Express receives an item which is not listed on its website, that item will be donated to charity or recycled and no payment will be issued.


Buyback Express identifies and prices books according to their unique ISBNs. Different editions of books, such as international editions or instructor’s editions, may receive significantly different quotes. It is the Seller’s responsibility to identify the correct ISBN during the selling procedure. In the event that the Seller misidentifies the edition of a book while creating a buyback, Buyback Express will send a payment, according to its policies and what the price quote for that item would have been at the time of the quote, if possible, or at the current buyback quote, for the edition received, not the edition listed when the buyback was created.

This also pertains to books with the same ISBN, but an edition that is different than the title states when quoted on the site, such as an Instructor’s Edition that doesn’t state that in the title on our site.

Also, please note that ex-library books (with any of the typical distinguishments such as card pockets, library stamps/stickers, etc.) must have ‘Ex-Library’ chosen as their edition on the quote page in order to receive a proper quote (otherwise the standard deduction will be applied at the time of processing).

Sellers with a history of intentionally creating buybacks with incorrect ISBNs may face non-payment, account termination, or forfeiture of shipments.

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Upon completion of a buyback quote, Buyback Express will provide free, printable shipping labels to the Seller in PDF format (JPG format is also available). To send the buyback, the Seller must print the label(s), package the book(s) into a durable shipping box, seal the box, and attach the provided label.

The Seller must then either create a free carrier pickup or bring the package to the nearest USPS facility (Post Office). Sellers should not place packages in a blue drop-box if the package is over 13 oz.

Buyback Express covers loss or damage for shipments that follow our packaging guidelines (listed under the labels themselves when printed) up to $100 per package. Please use multiple packages and unique labels if the value of your books is greater than $100.

Buyback Express recommends including your buyback invoice in each package. This increases the likelihood of retrieving an item lost if a package is improperly sealed or damaged while in transit.

You must ship your buyback to us within 7 days of submitting the buyback quote. Quotes are secure for seven days following their submission.

Buyback Express issues payment according to the contents of a shipment, not the contents of the buyback quote. Therefore, no payment will be issued for items that are included in the quote but not received. Likewise, items received in a shipment that were not in the original quote will be paid for according to the current quote price at the time Buyback Express processes the buyback when possible. See section “Items Sent in Error” below for further information on discrepancies between the shipment and the buyback.


The buyback labels Buyback Express provides can only be used for shipping within the United States. Buyback Express does accept packages sent form outside the United States, but these must be shipped at the Seller’s expense. Buyback Express will neither pay for nor reimburse these shipping expenses.


Buyback Express is not responsible nor liable for any items received that were not included in the original buyback quote. If you believe you may have sent an item in error, please contact Buyback Express Support via chat or email immediately with information about the item(s).

If the Seller contacts Buyback Express Support before the order is delivered and processed, Buyback Express will attempt to flag the order to intercept it before being processed. The Seller may choose to have the order returned at a cost of $5 per package and $1.50 per pound or forwarded to a different company, assuming that company also provides free buyback labels, at no cost.

If the Seller contacts Buyback Express Support after the buyback has been processed but before payment has been disbursed, the Seller may choose to have the order returned at a cost of $5 per package and $1.50 per pound or forwarded to a different company that provides free buyback labels. This option is only available if the item has not subsequently been resold.

If the Seller contacts Buyback Express Support after the buyback has been processed and after payment has been disbursed, the Seller must reimburse Buyback Express for the issued payment to receive the returned book. The Seller is once again responsible for the cost of shipping. The Seller must send the reimbursement via PayPal to and send transaction information to Buyback Express Support via chat or email. Again, this option is only available if the item has not subsequently been resold.

Items with no resale value will either be recycled or donated to charity, and therefore will not likely be available after processing.


Our Standard Shipping typically takes 3-10 business days to reach our warehouse with an average of 5 business days. FedEx takes 2-4 business days.


After delivery, we almost always processes buybacks within 12 hours (i.e., the same day). This can vary slightly during our peak seasons, but we strive to prevent this.


Payment times may vary depending on numerous factors, but we make it our goal to pay every customer the same day we receive their buyback. This is generally accomplished by 7 pm CST.

Sellers may choose between two different payment methods: PayPal or Check. Payment by PayPal is issued the business day processing is complete (generally by 7 pm CST). Payment by Check is sent via USPS First Class Mail, which typically takes 2-5 business days to reach any destination in the United States.

Issued Checks remain valid for 90 days. In the event of a lost, forgotten, or otherwise uncashed check, please contact customer service to receive a reissued replacement.


Sellers may only use ONE account. Creating multiple accounts circumvents our site’s thresholds and policies. A Seller who is found to be in possession of multiple accounts may be subject to payment delays, account suspension, or account termination.


Please refer to this page for our complete privacy policy.


Questions about our Buyback Policy should be sent to us using the Contact Us page.

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