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I didn't get paid. Where's my money?

If you sent us your buyback, but you haven't received payment yet, it's likely one of the following reasons:

 

--------------- WE HAVEN'T RECEIVED IT YET ------------------

To track your buyback, you'll want to head over to buybackexpress.com/tracking. Enter your buyback number and the email you used when making the quote. Once you click on "Track Buyback" you'll be taken to a page where you can view the tracking, or print extra shipping labels for free.

 

--------------- THE CHECK HASN'T ARRIVED ------------------

If you chose Check as your payment option, they typically take 5-7 days to reach their destination. On rare occasion, this may take a couple extra days. We ship all checks via USPS First Class. If for some reason you haven't received your check after 14 days, please contact us so we can make sure you get paid!

 

--------------- THERE WAS A PAYPAL ISSUE ------------------

PayPal payments are mostly automated and go out in batches at the end of the day. If it's the day after we processed your buyback, and you still don't have your PayPal payment, there might have been an issue. Please contact us so we can investigate the transaction and get you paid!

 

 

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