Answers to our most frequently asked questions by groups

Frequently asked questions

Top 3 Q's

We're automated!
Our system will send you an email notification when your device(s) have arrived.

It should take approximately 1-3 working days for your buyback shipment to be delivered to us (and it's insured!) In more rural area or those outside of the contiguous 48 states, shipments can take a few additional days.

Device Condition Definitions

We define the grading for each item on the quote page.

When you go through the quote process, you will see information explaining the condition grading of the item you're selling.

For specific questions outside of that, please shoot us a quick message and we'll get back to you ASAP!

We purchase all kinds of electronics and even some other consumer goods. If you can't find something directly on the site, please contact us and we'll let you know if we can buy the item and get a quote for you.

Account

Please click on the My Account at the top of our Home page.

You will be prompted to enter your email address and Password.
If you forget your password, please click on My Account at the top of our home page.
Enter the e-mail address associated with your account, then click Submit. 

You will get an almost instant email sent with a link to reset your password.

Yes,

Simply click on My Account at the top tool bar of our website and log in to view your status.

Please check your spam or junk folders first. If that does not work you can do a quick search for "our site.com" and it should come up for you.

If it is not there please utilize the contact us page link in the footer.
In regards to your device we encourage you to reset it before shipping/arriving.  We will also do a device wipe when checking in and preparing our quote.

In regards to the information we collect when you place your order, this is essential for us to process your sales and keep you up to date. We do not release this information to any third parties. For further information about how this information is managed please visit our privacy policy.

Shipping

TRACKED & INSURED SHIPPING IS FREE! We will supply you with a prepaid label. No payment is required if you use this option.

Self Ship
Should you choose to use your own shipping service, we strongly recommend our customers acquire a tracking number and share it with us.


You will have the option to generate a free shipping label during your quote process online. There is no charge for this.


Please select your model and complete buyback checkout; you will then have a shipping label generated for you

Please send your device(s) in quickly. Buyback quotes do expire and pricing is subject to change based on current market rates.

We guarantee your quote price if the device is shipped within 4 days of the label being generated. If it's later than that, your price may be adjusted to our current pricing, which may be a bit lower.

Expired buyback quotes should be resubmitted if you would like to lock in the current price.
Simply log in to 'My Account' in the top corner and choose 'Add New Order'.
There is no need to re-input your details.

Please complete the online Bulk Order request to contact us.
Yes we are able to accept devices as long as:
1. Devices are not Network-Locked.
2. Device is on our product list.
3. You, the customer, will pay for the shipping costs - please insure shipment as, unfortunately, we cannot be responsible for lost international shipments.

Payment

Your payment is processed within 24-48hrs from the date we test and confirm your devices.

You will be receiving emails from start to finish.

Alternatively you are also able to get updates and payment status anytime by logging into your account online.
If you have not received your payment please contact us ASAP!

What Model

Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off. 
or
Go to settings icon on your device, and scroll down to About.

We have dedicated staff that work on updating our product range.

If it is not on our list please contact us and we will see if an offer is available.

Cloud Locks

A: www.iCloud.com website.

  • Log into www.icloud.com with your Apple ID and Password
  • Select this device from All Devices drop down and select your device
  • Device pop up box will appear.
  • Click Remove from Account
  • Confirm by clicking Remove
B: From another Apple device with same Apple ID (iOS 10.3 or later)

  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]


Here is the way to turn off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

iPhone Model Comparison

Locate the imei or serial number of your device
and go to this great website iunlocker.net

Other Questions

We will only honor the quoted price if you are the rightful owner.
If any product or products turn out to have been reported as stolen,
we will not process payment or any compensation for these device(s).
3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we havent heard from you after 3 days, we will continue to process the device at our adjusted price.
Yes, 
As long as you inform us before we process your device(s).  
Simply contact our Customer Support Team.

Yes,

All devices are wiped upon delivery as part of our checkin process.