Buyback Express has been around a while - we're older than the Smartphone!
Shipping to us is Fast, Free, Tracked, & Insured. And we pay you QUICKLY - 48 Hours Max!
In the rare event of an issue, we will solve it quickly for you!
Terms and Conditions
Please read these terms and conditions carefully before submitting your sell order from our site. By submitting an order, you agree to be bound by these terms and conditions and our Terms of Use.
You should print and keep a copy of these terms and conditions and the Terms of Use for future reference.
To ensure compliance with the messaging standards set forth by mobile carriers and regulations for 10DLC (10-Digit Long Code) messaging, we have implemented the following policies regarding SMS/text communications:
We only send SMS messages to users who have voluntarily provided their phone number and explicitly consented to receive such communications. Information obtained as part of the SMS consent process will not be shared, sold, or rented to third parties.
We may send SMS messages for the following purposes:
"Message and data rates may apply. You can opt-out at any time by texting 'STOP.' For assistance, text 'HELP' or visit our Privacy Policy and Terms of Service."
You may receive periodic messages based on your interactions with us. Messaging frequency aligns with your preferences and stated purposes. We do not send marketing messages more than once weekly, and generally no more than once monthly.
For SMS-related support, contact us at 618-999-7777.
Data Privacy and Security for SMS Services: Personal information, including phone numbers, is stored securely and used solely for the stated purposes. We adhere to industry standards for data security.
Our site is only intended for use by people registered with us and resident in the USA. At our complete discretion, we may accept or reject orders from people outside of these territories.
Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our Terms of Use. Please refer to the "How It Works" page for more information.
You must own all rights, title, and interests in any phone(s) that you send to us.
Ownership of the phone(s) will pass to us when we receive the phones, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge, or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
You may cancel the contract with us at any time up to the time when you send us the phone ("cooling-off period"), providing:
When canceling during the cooling-off period, you need not give us any reason for canceling the contract, nor will you have to pay any administration charges.
To cancel the contract, you must notify us in writing.
Other than if the phone does not meet our terms and conditions (see below), this contract cannot be canceled after you have sent your phone(s) to us (outside the "cooling-off period").
PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE PHONE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.
By placing an order through our site, you warrant that:
You and your parents or guardians release us from any liabilities or claims that may arise if you send the phone to us in breach of this warranty.
If you deal as a consumer, any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.
By placing an order through our site, you warrant that:
Each mobile phone or device sold should match the make and model in the sale order and meet the following conditions:
Each device should:
*All features such as making calls, Wi-Fi, camera, video, etc., must work.
Each device should:
Faulty examples: Water damaged, broken/bleeding LCD (screen), blank display, no power-up, faulty/cracked touch screen, faulty operating system, etc.
All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on a North American network or unlocked. Phones or devices locked to a foreign network will not be accepted.
By submitting an order through our site, you warrant that the phone(s) comply with these terms. If a phone fails to meet our terms and conditions, we will propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within our stated timeframes.
Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.
Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device are very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data:
Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device, you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.
Please note that while we take data erasure very seriously and do so whenever possible (as stated above), we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device. As a matter of practice, we do not transfer any device to any third party except on terms which require them to wipe that Data.
You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.
Please ensure you remove your SIM card before sending us your device. We accept no liability in the event that a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
Selling a mobile phone or device which you do not own may amount to a criminal offence. We support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit.
Prices offered on our website are subject to change at any time without notice.
All prices include any applicable tax.
When your order has been placed, the prices quoted are guaranteed for 14 days from the 'Order Approved' date. (This is the date on which we send you a confirmation letter and Freepost bag.) If your phones are received after 14 days from the 'Order Approved' date, the updated, current prices will apply. This could be disappointing - so to help you, we'll send a reminder email during the 14-day guarantee period.
We have various posting options which include a freepost service. Our freepost service is only applicable when posting up to 2 phones or devices at a time.
Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.
Unfortunately, other than when we arrange courier collection, we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high-value units via registered post to ensure successful delivery.
Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
